Visual Anatomy takes great care in creating and shipping our products. We strive to exceed our client’s expectations with every order and project. Visual Anatomy does not accept returns of chocolate or illustrations. If you are dissatisfied with a product or illustration please contact us immediately by phone: 937-390-8984 or e-mail: firstname.lastname@example.org and describe the problem in detail. Please e-mail photos when possible. We will work hard to make you happy with your purchase and correct any problems that have occurred. You may be offered a refund, discount, replacement product or other action necessary to correct the problem.
Please keep in mind that damage or delays may be the responsibility of the shipping or printing company. We can assist you in contacting with the correct company and filing a claim with the appropriate department. Chocolates sent Priority Mail during warm weather months, that arrive melted, may not be eligible for refund or replacement.